Keeping your customers happy is the best way to ensure they keep coming back to you for their adult toy needs. In today’s age, one negative experience can turn a customer away and one negative review can make a huge impact on your business. What can you do when your customers come to you, unhappy with a product? Take of those latex gloves, turn to the brand and learn about their warranties.
Blush Novelties offer a wide range of warranties, from 30-day up to 5-years on many of their products. If your customer wishes to replace a qualified item, Blush will issue a one-time replacement with the same value of the original product. Customers can handle their returns online, where they can upload receipts and product images. If needed, Blush may even ask for the toy back for inspection. Click here for a list of Blush’s warranty stipulations and a list of frequently asked questions.
Impulse Novelties will also stand behind their products. Any customer with a complaint about a product can go online and download a warranty card. They offer a limited, 1-year warranty from purchase date against mechanical or material defects. Defective items will be replaced with a new version of the same item or with a very similar item. Just have your customer fill out the card, clean and box up the toy with the warranty card and original receipt and ship it back to the manufacturer.
There is no need for you to worry about receiving used products. Both of these companies will handle the warranty process directly with the customer so you can focus on selling. Your customers come to you to feel good, keep it that way!