You can always call, text, or email us directly if you have any questions of concerns for processing warranty claims for your customers who have decided to bring the toy back to the store.
In many cases you and your customer have the option to handle a warranty claim directly with the manufacturer. This is great for stores that do not offer any return or simply do not want used toys brought back in. The links provided in below are all intended for your customers to use. Feel free to send your customer the direct link to the manufacturers warranty page!
Blush products are designed with durability, safety and reliability in mind. However, sometimes things can go wrong. If this happens we are here to make things right.
The Blush Novelties limited product warranty covers your product from electronic defects. Qualified products are eligible for a one-time replacement of the original product purchased with the same value. Currently, our warranty is only valid in the USA and Canada.
|B Yours | Dr. Skin | Glow Dicks | Hard Steel | Hot Chocolate | Hung Rider | Loverboy
M for Men | Revel | Temptasia Pumps | Lush | Jet
|Au Naturel | Exposed | Naturally Yours | Performance | Play With Me | Red Devil
Revive | Sexy Things | Silicone Willy | Splash | Stay Hard | Temptasia Vibrators
The Collection | Vive | X5 | X5 Men | X5 Plus
|Hop | Noje | Performance Plus | Revive | Rose | Ruse | Spark | Wellness
|Aria | Avant | Impressions | Luxe | Nude Impressions | Ohm | Real Nude | Serendipity | Vilain
Before submitting a claim please visit the page for the product on our website to review troubleshooting options as well as proper usage.
WHAT DO I DO WHEN MY PRODUCT STOPS WORKING?
Check the battery polarity. Most times, if the polarity is reversed, the product will either not work or will vibrate very weakly and will only vibrate with 1 speed. Alkaline batteries are highly recommended for maximum performance. Be sure contacts are not wet and/or corroded or loose. Be sure battery cap is closed tightly.
WHAT’S THAT LITTLE PLASTIC SLEEVE INSIDE MY TOY?
Products come with a clear plastic sheet inside the battery compartment called an insulating sleeve. DO NOT REMOVE! Removing this insulating sleeve short circuits your product and voids warranty.
HOW LONG WILL IT TAKE TO PROCESS MY CLAIM?
Estimated time frame for your item to move through our replacement process is 3 weeks. It may take longer depending on your claim.
WHAT IS NOT COVERED?
Damage caused by:
• battery corrosion
• improper use
• attempting to modify or repair product
• submerging products that are not waterproof into water
• lost or stolen products
• act of God
• melting – allowing products made of TPE, TPR and PVC to touch will cause melting of the material
Your retail customer can submit their claim using the link below.
Evolved products have a limited five year manufacturers warranty.
In order to receive a replacement for the product, please fill out the warranty form using the link below and click submit.
Once you submit the form, you will receive a confirmation upon receipt and review. Further instructions will follow in the confirmation. Your product will be replaced with the same item or similar. When we receive the item, should the product be out of stock or discontinued, we will contact you to let you know what your options are for a replacement. If you have any questions prior to processing this warranty please submit your inquiry through the contact page. Please be advised that if you misplaced your packaging or receipt, you will still be able to receive a replacement upon returning your defective product. You may send the product without packaging in order to save on shipping costs.
All Nasstoys products are covered under a 1-year warranty from date of purchase against mechanical failure or manufacture defect. Nasstoys will replace the item at no additional cost to the consumer, no refunds are given.
To file a warranty claim, please click on the below link and fill out the form. Upon completion you will receive an email confirmation of your claim submission, and a Nasstoys representative will review and contact you with any further instructions. Proof of purchase will be required. Mechanical failure and manufacture defected products will be replaced with the same item, or a similar item if the item is no longer available.
Please note: Residents outside of the US are required to pay for shipping to and from our company. Please provide a return label when shipping the defective item to us.
Nasstoys is not responsible for lost or stolen items, these circumstances are not covered under the 1-year warranty.
The 1-year warranty does not cover damage or malfunction due to misuse of the product.
If you have any questions regarding the warranty or claims process, please click on the below link to send a message to us.
Novelties by Nasswalk, Inc.
2075 91st Street
North Bergen, NJ 07047
Voodoo offers a 12 month warranty from the date of the retail sale.
Any defective Voodoo can also be exchanged in store with proof of purchase. Please send us the receipt and product information so we can include a replacement for your shelf with your next order to: email@example.com
Customer can contact customer service directly if they prefer. They must have proof of purchase and email : firstname.lastname@example.org
All Satisfyer products come with a 15 year warranty.
A defective Satisfyer toy can be exchanged in store with proof of purchase. Please email us at email@example.com with a copy of their receipt and the defect in the toy. We can send a replacement for your store with your next order.
Customer service (firstname.lastname@example.org) will exchange the product with proof of purchase directly with the customer if they prefer.